XbotGo Device Tracking Issue – Troubleshooting Guide

Falcon User: 

Basic Trouble Shooting

• Version Confirmation: Ensure the XbotGo app and the firmware are upgraded to the latest version.
• Battery Level: Ensure your Falcon is fully charged.
• Device Placement: Ensure your Falcon is centred and balanced.
• Positioning: For most sport modes, place your Falcon near the centreline during initialization. Ensure no obstacles are blocking the camera’s field of view.

• Scenario Selection: Ensure the correct sport mode is selected and check whether the shooting settings meet the requirements.
  • Key settings to check: 'Auto Zoom', 'Auto Tracking', 'XbotGo Pan Angle'.

Tracking Issues

1. Poor tracking.
   • Try the Basic Troubleshooting Steps first (battery level, device placement, positioning, connection status, version confirmation, scenario selection, etc.).
   • Please ensure the devices are mounted and positioned at the specified height before starting recording, you can refer to this article for the recommended heights for each sport: XbotGo Falcon: Recommended Shooting Positions and Heights for Each Sport Mode
2. No tracking at all.
   • Try the Basic Troubleshooting Steps first (battery level, phone position, shooting position, connection status, version confirmation, scene selection, etc.).
   • Try to stop shooting and wait for the Falcon to return to its initial position then starting again.

If the problem persists after trying these solutions, please share the videos link, relevant log file and contact our support team at [e-mail], thanks!

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Chameleon User: 

Basic Trouble Shooting

• Version Confirmation: Ensure the XbotGo app and the firmware are upgraded to the latest version.
• Battery Level: Ensure your Chameleon is fully charged.
• Phone Placement: Ensure your phone is centred and balanced.
• Positioning: For most sport modes, place your Chameleon near the centreline during initialization. Ensure no obstacles are blocking the camera’s field of view.

• Connection Status: Ensure the phone's Bluetooth is stable and correctly connected to the Chameleon.
  • You may need to turn off your phone's Bluetooth then turn it on again.
  • You may need to reset the Chameleon's Bluetooth. (Double click the power button)
• Scenario Selection: Ensure the correct sport mode is selected and check whether the shooting settings meet the requirements.
  • Key settings to check: 'Auto Zoom', 'Auto Tracking', 'XbotGo Pan Angle'.

Tracking Issues

1. Poor tracking.
   • Try the Basic Troubleshooting Steps first (battery level, phone placement, positioning, connection status, version confirmation, scenario selection, etc.).
   • Please ensure the devices are mounted and positioned at the specified height before starting recording, you can refer to this article for the recommended heights for each sport: XbotGo Chameleon & Gimbal: Recommended Shooting Positions and Heights for Each Sport Mode
2. No tracking at all.
   • Try the Basic Troubleshooting Steps first (battery level, phone position, shooting position, connection status, version confirmation, scene selection, etc.).
     • If in FollowMe mode, DO NOT use the remote control to start shooting, use gestures or tap the dotted frame. How to use FollowMe mode？
   • Try to stop shooting and wait for the Chameleon to return to its initial position then starting again.

If the problem persists after trying these solutions, please share the videos link, relevant log file and contact our support team at [e-mail], thanks!

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Gimbal User: 

Basic Trouble Shooting

• Version Confirmation: Ensure the XbotGo app is upgraded to the latest version. 
• Battery Level: Ensure your Gimbal is fully charged.
• Phone Placement: Ensure your phone is centered and balanced.
• Positioning: For most sport modes, place your Gimbal near the centerline during initialization.
  • Ensure no obstacles are blocking the camera’s field of view.

• Connection Status: Ensure the phone's Bluetooth is stable and correctly connected to the Gimbal.
  • You may need to turn off your phone's Bluetooth then turn it on again.
  • You may need to reset the Gimbal's Bluetooth.
• Scenario Selection: Ensure the correct sport mode is selected and check whether the recording settings meet the requirements.
  • Key settings to check: 'Auto Zoom', 'Auto Tracking', 'XbotGo Pan Angle'.

Tracking Issues

1. Poor tracking.
   • Try the Basic Troubleshooting Steps first (battery level, phone placement, positioning, connection status, version confirmation, scenario selection, etc.).
   • Please ensure the devices are mounted and positioned at the specified height before starting recording, you can refer to this article for the recommended heights for each sport: XbotGo Chameleon & Gimbal: Recommended Shooting Positions and Heights for Each Sport Mode
2. No tracking at all.
   • Try the Basic Troubleshooting Steps first (battery level, phone position, shooting position, connection status, version confirmation, scene selection, etc.).
     • If in FollowMe mode, DO NOT use the remote control to start shooting, use gestures or tap the dotted frame.How to use FollowMe mode？
   • Try to stop shooting and wait for the Gimbal to return to its initial position then starting again.

If the problem persists after trying these solutions, please share the videos link, relevant log file and contact our support team at [e-mail], thanks!

Quick Tip: When tracking issues occur during use, a simple restart of the gimbal often resolves temporary problems.