Remote Control Disconnection – Troubleshooting Guide

• Ensure that the remote control is within 10 meters (33 feet) of the phone.
• Ensure that the remote control has sufficient battery power.
• Restart the remote control and try again.
• Reset the remote control’s Bluetooth and try again.
  To reset the remote: While the remote is powered on, press and hold the Mark button for more than 3 seconds.

⚠️ If the issue persists after completing the troubleshooting steps above, please upload your log file and contact our support team for further assistance.

For instructions on how to upload log files, please refer to: How can I get the correct log files to report an issue?