XbotGo Chameleon Cannot Connect to XbotGo App – Troubleshooting Guide

Step 1: Check if You Can See the Chameleon Bluetooth Name (Xbotxxx) in the XbotGo App Device List

If YES — You Can See the Device Name

Please try the following steps:

1. Ensure the Chameleon is sufficiently charged.
2. Tap the Refresh button in the top-right corner of the device management page.
3. Close and reopen the XbotGo App.
4. Reset the Chameleon’s Bluetooth by double-clicking the power button, then try connecting again.
5. Restart the Chameleon and try again.
6. If the Chameleon’s side light is solid, it means the device is already connected to another phone. Please disconnect it from the other device and try again.
7. Check whether your phone has too many saved Bluetooth devices. Remove/forget unused Bluetooth devices and try again.
8. Update the XbotGo App to the latest version and test again.

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If NO — You Cannot See the Device Name

Please try the following steps:

1. Ensure the Chameleon is sufficiently charged.
2. Confirm your phone’s Bluetooth is turned on.
3. Check your phone settings and ensure the XbotGo App has Bluetooth permission enabled.
4. For iPhone users: Please ensure Local Network permission is enabled for the XbotGo App.
   • Go to: Settings → XbotGo → Enable “Local Network”
5. Confirm the Chameleon is powered on. The device is fully powered on once it completes the up-and-down calibration movement after startup.
6. Turn off Low Power Mode or Do Not Disturb Mode, then try again.
7. Reset the Chameleon’s Bluetooth by double-clicking the power button, then try connecting again.
8. Restart the Chameleon and try again.
9. Close and reopen the XbotGo App.
10. If the Chameleon’s side light is solid, it means the device is already connected to another phone. Please disconnect it from the other device and try again.
11. Check whether your phone has too many saved Bluetooth devices. Remove/forget unused Bluetooth devices and try again.
12. Update the XbotGo App to the latest version and test again.

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Tip: If the issue persists after completing all steps above, please provide a screen recording or video showing the issue and the troubleshooting steps already attempted so our team can investigate further.