XbotGo Falcon Cannot Connect to XbotGo App – Troubleshooting Guide

Step 1: Check Whether the Falcon Device Name Appears in the XbotGo App

On the Device Management page, check whether you can see your Falcon device name (e.g., Xbt-F-XXXXXX) in the device list.

✅ Yes — The Falcon Device Name Is Visible

This means your phone has detected the Falcon. Try the following:

1. Ensure the Falcon has sufficient battery.
2. Update the XbotGo App to the latest version.
3. Tap Refresh in the top-right corner of the Device Management page.
4. Close and reopen the XbotGo App.
5. Close any VPN, ad-blocking, or network filtering apps, then try connecting again.
6. Reset the Falcon’s Bluetooth by double-pressing the power button, then try connecting again.
7. Restart the Falcon and try again.
8. If the Falcon’s side indicator light is solid, it is already connected to another phone. Disconnect it from the other phone before trying again.
9. If your phone has many saved Bluetooth devices, remove or forget any unused devices, then try connecting again.
10. Factory reset the Falcon, then try connecting again. (With the device powered on, press and hold both the Main Position Button(A) and the M1 simultaneously for more than 10 seconds.)
11. For Samsung/Android users, try turn off Intelligent Wi-Fi / Switch to mobile data setting, as these settings may cause the phone to disconnect from the Falcon’s Wi-Fi network.

❌ No — The Falcon Device Name Does Not Appear

This means your phone cannot detect the Falcon. Please check the following:

1. Ensure the Falcon has sufficient battery.
2. Confirm the Falcon is fully powered on. The startup process is complete after the Falcon lens finishes its up-and-down calibration movement.
3. Update the XbotGo App to the latest version.
4. Make sure Wi-Fi and Bluetooth are both enabled on your phone.
5. Check that the XbotGo App has Bluetooth permission enabled.
6. (iPhone only) Enable Local Network permission:
   • Settings → XbotGo → Enable “Local Network”
7. Close any VPN, ad-blocking, or network filtering apps, then try connecting again.
8. Turn off Low Power Mode or Do Not Disturb, then try again.
9. Reset the Falcon’s Bluetooth by double-pressing the power button, then try connecting again.
10. Restart the Falcon.
11. Close and reopen the XbotGo App.
12. If the Falcon’s side indicator light is solid, it is already connected to another phone. Disconnect it from the other phone before trying again.
13. If your phone has many saved Bluetooth devices, remove or forget any unused devices, then try connecting again.
14. Factory reset the Falcon, then try connecting again. (With the device powered on, press and hold both the Main Position Button(A) and the M1 simultaneously for more than 10 seconds.)

💡 Still Can’t Connect?

If the issue persists after completing all the steps above, please provide the following information to our support team:

• Keep the Falcon powered on.
• Check your phone’s Wi-Fi and Bluetooth settings, and confirm whether the Falcon device name (e.g., Xbt-F-XXXXXX) appears.
• Record a video showing:
  • The Falcon’s status (powered on and indicator light status).
  • The connection issue in XbotGo App you are experiencing.
  • Your phone’s Wi-Fi and Bluetooth settings.
• Upload the App Log.
• Send the recording along with the above information to our support team for further investigation.